首屈一指
首屈一指
首屈一指
首屈一指
我们所做的>

从事 (客户反馈和员工敬业度调查)

鼓舞人心的对话。
建立信任。
有效响应。

开放式对话在客户和员工之间建立信任、忠诚和更牢固的纽带。首屈一指的是,我们帮助您深入挖掘内部和外部受众的动机,并为他们的想法和感受提供切实可行的见解。

Our Engage survey solutions use proven survey methods that capture customer sentiment across every touch point, translating it into actionable insights, so you can respond effectively and leverage the voice of your customer to create more joyful experiences.

Not sure where to start your journey to customer joy? Take our 5-minute quiz.

参加快乐之旅测验

 

B2C and B2B Customer Satisfaction Feedback Surveys

The Voice of the Customer (VoC) represents your customers’ perceptions, needs, and requirements. The Second To None survey platform enables you to discover market opportunities, gauge customer sentiment, and gain insights into competitive advantages or weaknesses, all in real-time.  Fully custom surveys can be quickly deployed across your key customer channels and touchpoints, with results integrated into a secure analytics and reporting portal for stakeholder interaction.

Employee Engagement and Sentiment

Your people interact with customers, drive your operation, and affect financial performance. Exceptional organizations stay on the pulse of employee experience with Voice of the Employee (VoE) surveys, continually and transparently responding to ideas and concerns.

Our employee surveys support internal stakeholders in gauging and understanding employee satisfaction in all corners of your organization. We also have specialized options for unique populations, like franchise owners, who can provide diverse perspectives.

We take a careful, human approach, so that your team can feel comfortable throughout the entire process. Powerful employee insights let you focus on the most important priorities at every level and positively influence your company’s ongoing success.

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engage tools

Customized Methods
We design and customize customer feedback surveys, from invitation methods to data collection, to be relevant, valuable, and serviceable to your organization.
模块化问卷
我们的Engage计划包括模块化的调查应用程序,这些应用程序提供了一个连续的倾听帖子,并且可以根据您的需求动态添加新问题。
数据完整性
我们结合经验证的欺诈预防技术,从根本上消除恶意调查活动。
无限制响应
我们提供的调查对象和回答数量不限,再加上随机和有针对性的抽样方法,确保始终代表您真正的客户群。
实时报告
我们的弹射器移动友好型报告控制台可让您实时获取客户反馈。
稳健的分析
我们使用各种透明、实用的定性和定量工具,您的团队可以轻松理解这些工具。
我们会提出正确的问题。并帮助你在答案中找到故事。
创造客户体验乐趣