从事 （客户反馈和员工敬业度调查）

开放式对话在客户和员工之间建立信任、忠诚和更牢固的纽带。首屈一指的是，我们帮助您深入挖掘内部和外部受众的动机，并为他们的想法和感受提供切实可行的见解。

Our Engage survey solutions use proven survey methods that capture customer sentiment across every touch point, translating it into actionable insights, so you can respond effectively and leverage the voice of your customer to create more joyful experiences.

Not sure where to start your journey to customer joy? Take our 5-minute quiz.

B2C and B2B Customer Satisfaction Feedback Surveys

The Voice of the Customer (VoC) represents your customers’ perceptions, needs, and requirements. The Second To None survey platform enables you to discover market opportunities, gauge customer sentiment, and gain insights into competitive advantages or weaknesses, all in real-time.  Fully custom surveys can be quickly deployed across your key customer channels and touchpoints, with results integrated into a secure analytics and reporting portal for stakeholder interaction.

Employee Engagement and Sentiment

Your people interact with customers, drive your operation, and affect financial performance. Exceptional organizations stay on the pulse of employee experience with Voice of the Employee (VoE) surveys, continually and transparently responding to ideas and concerns.

Our employee surveys support internal stakeholders in gauging and understanding employee satisfaction in all corners of your organization. We also have specialized options for unique populations, like franchise owners, who can provide diverse perspectives.

We take a careful, human approach, so that your team can feel comfortable throughout the entire process. Powerful employee insights let you focus on the most important priorities at every level and positively influence your company’s ongoing success.